our website offers an availability check of our products, based on the test results you can order the service that suits you best. after processing your order dommel.com will send your contract together with your first invoice (if applicable) by email. in order to activate your connection you'll need to return a signed copy of your contract (by fax, email or postal service) and pay the first invoice. If a technical intervention is needed an installation date will be provided by us, otherwise we will remotely activate your web connection.

all information needed to change isp's is available:
here
important! make sure your new isp has activated your internet connection before cancelling your current contract, otherwise you risk having no internet for a period.

Currently we ship your modem for free. Colli service by Taxipost. The day we ship your modem we'll notify you by e-mail.

most online banking services offer a manageble direct debit module. when creating a direct debit use: 00473230237 as an id for dommel.com.
for further assistance email sales[at]dommel[dot]com.

no, for a cityline or netline connection no belgacom subscription is needed. however a raw copper connection should be available.

changing products can be done by using our crm (customer login panel). all costs are displayed when making a change.

we guarantee a speed of 20mbps with our speedconnect (vdsl2) products, all other presented speeds are theoretically up to feasable speeds in ideal circumstances. the effective speed will much depend on the quality of the modem and splitter that are being used, the wiring inside your home or company and also the distance to the nearest cabinet. email your full address to support[at]dommel[dot]com to know how far you are removed from the local cabinet.

For both fax and telephone you can use our service number 011 92 00 00.